Frequently Asked Questions

Where do we go when we arrive?

Please make your way to the Milestones of Flight entrance (identifiable by the sculpture). Please note that the museum opens at 10am. If your party arrives before this time please wait in your coach or by the museum entrance until 10am as we cannot let you into the museum before this time. If you have booked in advance of your arrival any guidebooks, simulator ride tickets or 4D Theatre tickets these will be awaiting collection for you at the Museum's Main Entrance.

What are the car parking charges?

If you are arriving by car or minibus you will be required to pay for car parking. The charges are £3.00 for up to 3 hours and £4.00 for 3 to 6 hours. Coaches are not required to pay car parking charges. Blue badge holders are required to pay for car parking.

Are all parts of the Museum accessible to wheelchair users?

Yes, all parts of the museum are accessible to wheelchair users. However, it is important that you notify us in advance so that necessary access arrangements can be made.

How much is the Museum's admission price?

Admission to the museum is free of charge.

Is there a place to deposit bags and coats?

Storage capacity is extremely limited and cannot be guaranteed. We recommend that bags and coats are kept to a minimum and either left on the coach or carried around.

Is there a designated lunch area?

Yes.

The Museum has a fully licensed cafe the Wessex Cafe which is located in our Historic Hangars. This is the area in which your Refuel Meal Deal is served, in accordance with the time requested on your Group Booking Form. Please note, the Museum's Refuel Meal Deal is available for groups of 20 or more, only.

We also have a cafe "Wessex", which is also fully licensed, but unlike "Echo Alpha Tango" restaurant does not serve hot food, but sandwiches and snacks. This is located just by the entrance to the Museum's Historic Hangars, just after our Lancaster Bomber.

There is a larger picnic area in the Museum's Aeronauts interactive centre. However, schools on booked programmes have a priority as lunch needs to be timetabled to fit around workshops. On weekends/school holidays the picnic area is used by families and may become filled very quickly. If the weather is nice and you would prefer to eat outside we have an outdoor picnic area near the Battle of Britain Hall.

The Museum also has a second indoor picnic area located on the Mezzanine Level of our Milestones of Flight Gallery, 1 Floor below the 3D Cinema. 

Does the Museum allow the use of cameras?

Yes, you can use cameras, camcorders etc throughout your visit in any part of the museum.

Will we have a personal guide throughout the day?

No, you are expected to make your own way around the museum. However, please check our website for relevant educational resources which may help you throughout your visit. 

Does the Museum have a shop?

Yes, there is a shop in the Historic Hangars building. Groups of no more than 10 children should visit the shop at any one time, and should be accompanied by an adult.

Does the Museum have public liability insurance?

Yes, the RAF Museum has Public Liability Insurance of up to £5 million

What do I do if my question isn't on the list?

For any other questions please contact one of the team using the details given in the Information Box at the top of this page.