The RAF Museum is now closed until at least 1 May 2020
please visit our Coronavirus Update page for further information

Coronavirus and the RAF Museum - FAQS

 

1)Why has the RAF Museum decided to close?
The health and wellbeing of our visitors, volunteers and staff is our highest priority.  Following government advice and the advice of Public Health England on the rapid spread of Coronavirus, the RAF Museum has taken the decision to close both its London and Cosford sites until at least 1 May 2020.

2)When will the RAF Museum reopen to the public? 
Due to the changing nature of the Coronavirus situation, our reopening date will be subject to ongoing review, in accordance with government advice and the advice of Public Health England.  

We will communicate the opening of either or both of our sites via our website and social media channels.

3) Will major RAF Museum events be cancelled? 
All events at our London and Cosford sites before 1 May 2020 are now cancelled.

We are working with our various partners and planning for all Museum events after 1 May 2020 to continue as planned, but as restrictions on large public gatherings are a known strategy for controlling the spread of the Coronavirus, it is an area that we will be monitoring closely and will be in close contact with our event partners on.

4) I have booked tickets for an experience at the RAF Museum before 1 May 2020, can I have a refund?
 
If you have purchased a ticket for one of our commercial experiences in London or Cosford including:

Dambusters VR Experience
Spitfire Cockpit Tour
Little Swifts
Battle of Britain Aircraft Tours 
Spitfire Virtual Reality Experience
Public event taking place before 1 May 2020 

we will be happy to offer you a full refund or transfer your booking to a date later in the year subject to experience availability.

If you have purchased a ticket for one of our commercial experiences after 1 May 2020 and would prefer not to attend due to current public health concerns we will be happy to offer you a full refund or to transfer your booking to a date later in in the year 

Please email us at etickets@rafmuseum.org to do so. We will endeavour to issue your refund or re-book your experience as soon as possible, please allow up to 20 working days.
  
6) My school was due to visit the RAF Museum, has my trip been cancelled?
All school visits to both our London and Cosford sites before 1 May 2020 are now cancelled.  All school teachers organising visits have been notified by our Access and Learning teams.  Should you have any further enquiries, please email learning-london@rafmuseum.org for visits to our London site, or learning-cosford@rafmuseum.org for visits to our Cosford site. 
 
7) I was due to visit the RAF Museum with a coach group, will this still go ahead? 

All group visits to both our London and Cosford sites before 1 May 2020 are now cancelled.  All group organisers have been notified by our Customer Care teams.  Should you have any further enquiries, please email london@rafmuseum.org for visits to our London site, or cosford@rafmuseum.org for visits to our Cosford site. 

8) How will the RAF Museum keep people up to date?   
Please keep an eye on our website or social media channels; Facebook London, Facebook Cosford, Twitter or Instagram where regular updates will be posted.  

9) Will you still be going ahead with STAAR, your summer camp for Year 10 Students?
Our intent is to still run our free STEM residential summer school at Cosford in late July. This will be kept under review. If you are a teacher and have a current Year 10 student who has shown an aptitude in STEM and would benefit from such a course we would love to hear from you still.  To find out more about this opportunity, please visit our STAAR pages. Our Summer Time Advanced Aerospace Residential school is generously funded by the Northrop Grumman Foundation.

10) Will the RAF Museum be providing additional online content for visitors during the site closure period?
Although our doors may be temporarily closed, we will continue to share more of our unique world-class collection and incredible stories of the RAF online.
We will share as much as we can through our social media channels and there are plenty of blogs, videos and history already on our website and YouTube channel for you to enjoy.

11) I’ve ordered something from the RAF Museum online shop, will my order still be delivered?
Our online shopping service is continuing to run at rafmuseumshop.com, however please allow up to 28 days for your delivery.

 
12) What will happen to the collection and the objects loaned to the RAF Museum?
Whilst we are closed to the public, the safety and security of our Museums and collection is one of our top priorities and our security teams will continue to operate across our sites ensuring the safety and monitoring of the collection and the objects in our care. Also, our collection and its incredible stories can still be explored online for people to engage with and enjoy.
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