Our policies and procedures

For the conduct of business

Policies relating to the management of the Museum’s collections are in the policy and performance section.   

The Admissions Policy is published for our London site is here and for Cosford click here.

For the provision of services

The following are published on the website:

Reading Room Regulations

Filming and Photography Policy

For the recruitment and employment of staff

Equal Opportunities Policy

Travel, Subsistence and Other Expenses-Policy (under review)

Information on current vacancies can be accessed on the RAF Museum website here

Paper copies of job descriptions can be obtained upon request from the RAF Museum’s Personnel Manager, who is based at the London site.


Customer service standards including the complaint procedures

We aim to reply to enquiries within 20 working days.

Requests for historical information can be made to research@rafmuseum.org or via http://www.rafmuseum.org.uk/contact-us/enquiry-form.aspx

Customer complaints procedure

Records management and personal data policies

The Records Management policy and Data Protection policy are currently being revised.

Data Protection Policy

Charging regimes and policies

Charges for Car Parking:

Charges for venue hire are published at

Charges for the provision of copies are published on the visit our reading room page.

The Museum is a member of the Information Fair Trader Scheme which sets and assesses standards for public sector bodies, and requires them to encourage the re-use of information and reach a standard of fairness and transparency.

Enquiries regarding licensing of material in the Museum’s collections should be addressed to copyright@rafmuseum.org

Collections and collections care

Policies relating to the management of the Museum’s collections are in the policy and performance section.

If you are thinking of donating an artefact place read the Information for prospective donors

Enquiries relating to collection policy and the organisation of the Museum's Collections should be made to the Department of Collections Management at the London site:


020 8358 4889
Fax: 020 8200 1751

3 Pilots 1 War

Discover the amazing story of three First World War Pilots

Find out more
 Bernard Rice

Bernard Rice

First World War Pilot
3 Pilots 1 War