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Accessibility

The museum has wide aisles and is spacious
Visitors inside the nose section of the Chinook helicopter in 'RAF in the Age of Uncertainty: 1980 - Today' exhibition at the RAF Museum London
Alinkers walking bike at the RAF Museum London
Beanbags in the outdoor green space at the RAF Museum London

The Royal Air Force Museum London welcomes everyone and aims to ensure an enjoyable visit for all.  We offer a wide range of facilities for visitors who require additional assistance during their visit.

Parking

The Museum offers designated parking for disabled visitors which is near to the entrance. Car parking charges apply.

Alinkers at RAF Museum London

Wheelchairs and Alinkers 

The Museum has a number of manual wheelchairs available free of charge. They can be pre-booked by calling 020 8358 4818 or e-mailing reception@rafmuseum.org

We also have three Alinkers available. The Alinker is a non-motorised walking-bike without pedals.

 

Quiet rooms

We have Quiet Rooms available on request in Hangars 1, 3 and 6.

Toilet facilities

All our hangars have accessible toilets. All have baby changing facilities except Hangar 2 where our fully accessible Changing Places Toilet is located.

Features that this Changing Places Toilet offers include:

  • a height adjustable adult-sized changing bench
  • a full coverage hoist system
  • adequate space in the changing area for a disabled person and up to two carers
  • centrally placed toilet with room either side
  • mobile screen to allow privacy
  • wide tear off paper dispenser
  • large waste bin for disposable pads
  • grab rails and alarm cord
  • basin with thermostatic mixer taps
  • standard height toilet with flush lever
  • non-slip floor 

General access

We have step-free access around our site. All of our hangars offer the following:

  • Wide aisles, enabling access for wheelchairs and pushchairs
  • Lifts to upper levels
  • Seating for breaks during your visit
  • Free Wi-Fi is available

Exhibitions

  • Large print guides are available in our new exhibitions in Hangars 1 and 6
  • All the films in Hangars 1 and 6 have subtitles
  • All audio handsets in Hangar 1 and 6 have an integrated hearing loop, switch hearing aid to T position
  • Exhibitions in Hangars 1 and 6 include tactile models. ‘RAF Stories’ in Hangar 1 also includes smells and sounds, bringing the exhibits to life
  • RAF Museum Tours: When you see an icon of a mobile device, enter the text into your browser to access display information. For example: rafm.tours/spitfire

Assistance Dogs

Assistance dogs are welcome at the Museum and water bowls can be requested at the entrance.

Information for visitors with autism

This guide may be useful for planning your visit.

You can download a trail or a tick list which you may wish to use during your visit.

Information for wheelchair users

This guide may be useful for planning your visit.

Information for families

If you wish to prepare your child for a visit to the Museum, you may wish to use this visual story.

We also have Family Backpacks available to use and a sound trail which you can access via a mobile phone or tablet (both of these activities are free).

Fire Alarms

The Museum's fire alarms are sound only. Museum staff wearing red or high-visibility vests will direct visitors to the nearest exit. 

Further information

If you have any further questions about accessibility please contact the Museum on 020 8205 2266 or email us at Access.London@rafmuseum.org

 

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