Retail Assistant (20 hours per week)

The Museum is looking for a Retail Assistant.

About the role

Retail Assistant
Fixed term (6 months)
Part-time – 20 hours per week
Midlands
£6,609.20 (FTE: £13,218.40) per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

We are looking to recruit a Retail Assistant who will be working 4 hours per day, 5 days per week on a 6-month fixed term contract to support day-to-day operations within a busy visitor environment. This role will include regular weekend working, evenings and bank holidays.

The role will involve working across the museum shop and Flight Zone, delivering excellent customer service, supporting retail sales, and assisting with admissions processes.

This position is ideal for someone with experience in retail or customer-facing roles who can work flexibly and contribute to a high-performing team during a period of increased operational demand.

Key duties will include preparing, monitoring and operating the simulators/4D experience and other relevant commercial attractions. You will provide high standards of customer care through proactive engagement with visitors. Your duties will also include serving customers at the sales counter and assisting in the receipt, checking, location and movements of stock.

The ideal person for this position should have excellent customer service skills, a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first class service and connected with our compelling stories.

The ideal candidate will have previous retail or customer facing experience, be a team player and keen to learn new skills. They will be enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.

This role will be based at our Midlands site.

To apply:

• Please click on the ‘Apply Now’ button below to apply for this role. You will be taken to our applicant tracking system.

• Closing date for applications: 5 May 2026

• Interviews will take on: 15 May 2026

Download job description here Apply now