Privacy Policy
Royal Air Force Museum and RAF
Museum Enterprises – PRIVACY POLICY
May 2018
Introduction
We (the Royal Air Force
Museum and RAF Museum Enterprises Ltd.) are committed to protecting and
respecting your privacy. We will
only use the information that we collect about you lawfully.
Developing
a better understanding of our visitors and supporters through your personal
data enables us to make better decisions, fund-raise more efficiently and,
ultimately, helps us to reach our goals of telling the story of the Royal Air
Force through its people and our collections and ensuing that the RAF’s story
endures and enriches future generations.
The purpose of this
policy is to outline how the Royal Air Force Museum and RAF Museum Enterprises
Ltd. have established measures to protect your privacy and information rights. Please
read the following carefully to understand our practices regarding your
personal data and how we will treat it.
We recognise that you have rights as a ‘data subject’, and that we have an
obligation to uphold these. This Privacy Policy outlines how we maintain these
rights:
·
How we collect and process your information
·
Why we do this
·
How you can exercise your rights
·
Who to contact in the event you are unhappy with our
performance.
Your Information Rights
Right
|
Explanation
|
Right to be informed
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This encompasses the obligation for us to be transparent in how we
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Right of access
|
You have the right to access your personal data and supplementary
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Right to rectification
|
If the information we hold on you is inaccurate or incomplete, you can
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Right to erasure
|
You can request we delete or remove personal data where there is no
|
Right to restrict processing
|
You have the right to request we cease processing your data, if:
·
·
·
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Right to data portability
|
Where you have consented to our processing your data,
|
Right to object
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You have the right to object to our processing under certain
·
·
|
Rights relating to automated decision making including profiling
|
Where we apply automated decision making, we must
·
·
·
Information related to automated decision making is contained later in
|
Please get in touch with us through the Contact Us section
to find out more or to exercise your information rights. The RAF
Museum is a registered member of the Fundraising Regulator and works to the Fundraising Code and Promise set
out by the Regulator, when processing or holding your data.
Information
|
Why we
|
How we
|
Contact information including telephone number, email address and home
Payment information.
|
· To carry out our obligations arising from any contracts
· To administer your purchase or donation or membership
|
· Data is processed internally and held in line with our
· We may share your data with trusted third-party
|
Contact information including telephone number, email address and home
|
· We process this data, with your consent to provide you
· To keep a record of your relationship with us.
|
·
·
|
Contact information including telephone number, email address and home
|
· To notify you about changes to our service including
· To provide essential event information where you have
|
· Data is processed internally and held in line with our
· We may share your data with trusted third-party
|
IP address used to connect your computer to the Internet, your
|
· To administer our site and for internal operations,
· To measure or understand the effectiveness of advertising
· To ensure that
|
· Data is processed internally and held in line with our
· We may share your data with trust third-party organisations,
|
Transfer of
Data
We may share some personal data with trusted third-party data
processors based outside of the EEA for the purpose fulfilling administering a
transaction from our online shop. We conduct checks to ensure that any third-party
data processors are compliant with the requirements of GDPR.
Retention of Data
The RAF Museum retains personal information in line with our Retention Policy. If you object to this retention, please do
get in touch – details are provided in the Contact Us section.
Cookies
Our websites use
cookies to distinguish you from other users of our website. This helps us to
improve your experience when you browse our websites and also allows us to
improve our sites. For detailed information on the cookies we use and the
purposes for which we use them see our Cookies Policy.
Securing Your Information
We ensure that there are appropriate physical and technological controls in
place to protect your personal details, which are documented in our Information
Security Policy.
We may use external companies to collect or process personal data on our
behalf. We do comprehensive checks on these companies before we work with them,
and put a contract in place that sets out our expectations and requirements,
especially regarding how they manage the personal data they collect or access.
If you request to receive no further contact from us, we will keep some
basic information to avoid sending you unwanted materials in the future.
We will keep your
personal data for no longer than necessary in accordance with our Retention Policy.
Contact Us
We recognise that you may have questions on how we process and/or store
your data, or may want to change either the data we hold on you or how we
communicate with you in the future.
If you have given
consent for processing, you are free to withdraw your consent at any time. To let us know this is the case please email fundraising@rafmuseum.org or write to
the Development Assistant, Royal Air Force Museum, Grahame Park Way, Colindale,
London NW9 5LL.
Instructions for unsubscribing from e-newsletters will also be included in
each e-newsletter we send.
If you have any questions in respect of this notice, or would like to
exercise your rights as a data subject (for example, to correct data or to
exercise your right to access) our Director of Finance and Resources and Data
Compliance Officer (DCO) can be contacted via marguerite.jenkin@rafmuseum.org or write to the, Data Compliance Officer, Royal Air Force
Museum, Grahame Park Way, Colindale, London NW9 5LL.
If you are unhappy that we have responded to your query adequately, or if
you have a further complaint, The Information Commissioner’s Office can be
contacted via www.ico.org.uk
Changes to our
Privacy Policy
Any changes we may make to our Privacy Policy in the future will be
posted on our websites. Please check back to see any updates.