Retail Assistant (Annualised: 1050 hours)

Closing Date:
16 June 2024
Closing Time:
11:59 PM
Interview Date:
26 June 2024

Retail Assistant
Part-time – Annualised: 1050 hours
£12,398.16 per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The museum is looking to recruit a Retail Assistant who will be on a permanent annualised contract, working 1050 hours per annum, including regular weekend working, evenings and bank holidays.

The post holder will be responsible for delivering the commercial activities of the Museum with the sale of goods and services in our retail and visitor areas and supporting the delivery of museum events.

Key duties will include preparing, monitoring and operating the simulators/4D experience and other relevant commercial attractions. You will provide high standards of customer care through proactive engagement with visitors. Your duties will also include serving customers at the sales counter and assisting in the receipt, checking, location and movements of stock.

The ideal person for this position should have excellent customer service skills, a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first class service and connected with our compelling stories.

The ideal candidate will have previous retail or customer facing experience, be a team player and keen to learn new skills. They will be enthusiastic about presenting the Museum, the RAF and the RAF stories to all our visitors.

Based on an annualised contract, your total annual working hours will be equal to 1050 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.45am and 4.30pm but are subject to change based on reasonable and timely operational requirements, including working regular evenings, weekends and early mornings.

The role will be based at our Midlands site.

To apply:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to with ‘Retail Assistant – 1050 hours’ on the subject line.

• Closing date for applications: 16 June 2024

• Interviews will take place on: 26 and 27 June 2024

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