Visitor Experience Assistant (Seasonal – 800 hours)

The Museum is looking for four Visitor Experience Assistants.

About the role

Seasonal Visitor Experience Assistants (800 hours)
£11.05 per hour
London
4 x positions – Fixed term: October 2022 – March 2023

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We are currently looking to recruit 4 seasonal Visitor Experience Assistants. We are looking for enthusiastic, passionate team members who are passionate about customer service excellence and who put the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleep over and outdoor film nights. An understanding of importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Providing a warm welcome to our visitors.
• Enhancing every visitor’s experience at the Museum through your engagement with them and your problem-solving skills.
• Promoting museum services to visitors.
• Supporting the Museum Commercial activities.
• Providing a safe and secure experience for everyone.
• Ensuring that the Museums vision to inspire everyone with the RAF story – the people who shape it and it is place in our lives.

The museum guarantees 800 hours of work over the period of the contract with additional hours available dependent on business requirements. Normal working hours are between 8.00am and 8.00pm (earlier or later shifts may apply). A minimum shift of 4 hours per day and a maximum shift of 7 hours per day apply including some weekends and bank holidays.

There will be a requirement to work early morning, late evenings possibly including working into the early hours of the morning as part of this role.
The role will be based at our London site.

To apply:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to jobs@rafmuseum.org with ‘Visitor Experience Assistant – Seasonal’ on the subject line.

• Closing date for applications: 25 September 2022

• Interviews will take place on: 10 and 11 October 2022

Download job description here