The Museum is looking four Visitor Experience Assistants.
Location: London
Salary: £7,495.52
Employment Contract Type: Permanent - Part-time - 12 hours per week
Closing Date: 21/06/2023 11:59 pm
Interview Date: 03/07/2023
About the role
Visitor Experience Assistant
Permanent
Part time – 12 hours per week (weekends only)
London
£7,495.52 per annum
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
We are currently looking to recruit 4 part time weekend Visitor Experience Assistants. We are looking for enthusiastic, passionate team members who are passionate about customer service excellence and who put the visitor in the center of everything they do.
The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.
You will also support the museum in hosting evening events from gala dinners to sleep over and outdoor film nights. An understanding of importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.
As a Visitor Experience Assistant, you will have a variety of roles which will include:
• Providing a warm welcome to our visitors.
• Enhancing every visitor’s experience at the Museum through your engagement with them and your problem-solving skills.
• Promoting museum services to visitors.
• Supporting the Museum Commercial activities.
• Providing a safe and secure experience for everyone.
• Ensuring that the Museums vision to inspire everyone with the RAF story – the people who shape it and it is place in our lives. Is central to what we do.
These are part time positions, there is scope for limited overtime work. There will be a requirement to work early mornings and late evenings possibly including working into the early hours of the morning as part of this role.
The role will be based at our London site.
• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the person specification. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to jobs@rafmuseum.org with ‘Visitor Experience Assistant – Weekend only’ on the subject line.
• Closing date for applications: 21 June 2023
• Interviews will take place on: 3 and 4 July 2023
Download job description here