London's Hangar 6 will be closed 21 September while we update this exhibition.

Visitor Experience Assistant (weekends only)

Closing Date:
03 October 2021
Closing Time:
11:59 PM
Interview Date:
14 October 2021

Visitor Experience Assistant (weekends only)
Fixed Term – up to 9 January 2022
Part-time – 12 hours per week
£1,346.40 (salary based on approximately 10 weeks up to 9 January 2022, dependent on start date)
FTE: £20,412.65 per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Cosford. RAF Museum Enterprises Ltd is the trading arm of the RAF Museum with all profits gift-aided to the Museum to support its charitable activities.

Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire everyone. Our overall vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We are currently looking to recruit part time weekend Visitor Experience Assistants (2 positions available). We are looking for enthusiastic, passionate team members who are passionate about customer service excellence and who put the visitor in the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleep over and outdoor film nights. An understanding of importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:
• Providing a warm welcome to our visitors.
• Enhancing every visitor’s experience at the Museum through your engagement with them and your problem-solving skills.
• Promoting museum services to visitors.
• Supporting the Museums Commercial activities.
• Providing a safe and secure experience for everyone.
• Ensuring that the Museums vision to inspire everyone with the RAF story – the people who shape it and it’s place in our lives, is central to what we do.

There are 2 part time positions available, working 12 hours per week on a Saturday and Sunday. There is scope for limited overtime. There will be a requirement to work early morning and late evenings, possibly including working into the early hours of the morning as part of this role.

To apply:

• Please provide your current CV with a supporting statement which provides specific examples which demonstrate how you meet the competencies in the job description. Please note that the shortlisting process will give greater weighting to the essential technical competencies. Please send the completed documents to with ‘Visitor Experience Assistant’ on the subject line.

• Closing date for applications: 3 October 2021

• Interviews will take place on: 14 October 2021

In light of the recent health climate concerning the Coronavirus, we will be carrying out all interviews via Microsoft Teams. We will confirm the arrangements to all candidates selected for interview.


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