Visitor Experience Supervisor

The Royal Air Force Museum is currently looking to recruit a Visitor Experience Supervisor for its London site

About the role

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Cosford. RAF Museum Enterprises Ltd is the trading arm of the RAF Museum with all profits gift-aided to the Museum to support its charitable activities. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire everyone. Our overall vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

Having successfully reopened in June 2020, we are now planning for our 2021 reopening and are looking to surpass what we achieved last year.

We are currently looking to recruit an experience Visitor Experience Supervisor who can inspire those around them, is a team player and who will promote collaborative working, is agile in their approach and willing to reach out to new and existing partners.

You should be passionate about customer service excellence as you will be taking a leading role in establishing our customer service and site standards.

The ideal candidate will have proven supervisory experience in a visitor or customer facing role. Ideally this experience will have been gained in the heritage or leisure industry, preferably within a Museum. You will put the visitor at the centre of your thinking and have confidence in your instinct and initiative.

The Museum is going through a period of evolution which you will help promote and drive forward, so experience in managing change and promoting new ways of working and business initiatives will be required.

As a Visitor Experience Supervisor, you will have a variety of responsibilities which will include:
• Managing a team of paid Visitor Experience Assistants and Front of House volunteers.
• Driving customer service excellence across the Museum.
• Supporting the Museum’s commercial activities.
• Ensuring a secure and safe environment is maintained across the site.
• Supporting public and private events held at the Museum.
• Ensuring that the Museums vision to inspire everyone with the RAF story – the people who shape it and it is place in our lives. Is central to what we do.

To apply:

• Please provide your current CV with a covering letter demonstrating how you meet the role specification to jobs@rafmuseum.org with ‘Visitor Experience Supervisor’ on the subject line.

• Closing date for applications: 11 April 2021 at midnight

• Interviews will take place on: 20 April 2021

In light of the recent health climate concerning the Coronavirus, we will be carrying out all interviews via Microsoft Teams. We will confirm the arrangements to all candidates selected for interview.

Download job description here