We have step-free access around our site. All of our hangars offer the following:
- Wide aisles, enabling access for wheelchairs and pushchairs
- Lifts to upper levels
- Seating for breaks during your visit
- Free Wi-Fi is available
The RAF Museum London is committed to being open and accessible to everyone.
If you need any assistance in addition to the facilities detailed below, please do ask any member of staff (look for the red jackets).
If you have any questions please email london@rafmuseum.org or call us on 02082 052 266.
General Access
Around the Museum
Useful Resources
These resources may be useful in planning your visit.
Printed copies are available from the Museum’s Welcome Desk.
Assistance Dogs
Assistance dogs are welcome at the Museum and water bowls can be requested at the entrance. No other dogs or animals are allowed on our site.
Please note that there is no shaded parking available at our site, which may pose a risk to animals left in vehicles on hot days.
Exhibitions
- Large print guides are available online for the exhibitions in Hangar 1 and Hangar 6 and also the Battle of Britain exhibition. Printed copies of these are also available in the hangars
- All films have subtitles
- All audio handsets have an integrated hearing loop, switch hearing aid to T position
- Many exhibitions include tactile models
- RAF Museum Guide: When you see an icon of a mobile device, enter the text into your browser to access display information. For example: rafm.guide/spitfire
Fire Alarms
The Museum's fire alarms are sound only. Museum staff wearing red or high-visibility vests will direct visitors to the nearest exit.
Our Facilities
Parking
The Museum offers designated parking for disabled visitors which is near to the entrance.
All parking informationToilet Facilities
All our hangars have accessible toilets. All have baby changing facilities and in Hangar 2 you will find a Changing Places Toilet.
Changing Places toilets include:
- A height adjustable adult-sized changing bench
- A full coverage hoist system
- Adequate space in the changing area for a disabled person and up to two carers
- Centrally placed toilet with room either side
Quiet Rooms
We have Quiet Rooms available for visitors to use at any time during their visit. These are located in H1, H3, H4, H5, and H6. If you need help finding one, please ask a member of staff.
Info for visitors with...
Wheelchairs and walking aids
We have step free access around our site and lifts to upper levels.
The Museum has manual wheelchairs, mobility scooters and a rollator available free of charge. These are available on a first come first served basis.
Mobility scooters are welcome on site.
This wheelchair and walking aid guide may be useful for planning your visit.
Neurodiversity
The Museum is currently working towards achieving the Autism Friendly Award.
This neurodivergent visitor guide may be useful for planning your visit.
We have quiet rooms available throughout the Museum.
Dementia
The RAF Museum has been accredited as a Dementia Friendly Venue.
If you would like to find out more about a visit to the Museum, you may wish to use this visual story or watch the video below.
SEND Families
SEND Family Backpacks are available to borrow from the main entrance.
If you wish to prepare your child for a visit to the Museum, you may wish to use this visual story. You may also wish to use this visual timetable.
We also have a sound trail which you can access via a mobile phone or tablet.
Public Events - Accessibility Information
Activity Type A
These activities have a designated start time and participants must complete the activity within the time frame, alongside other participants. There will not be the option to begin, leave the activity and return to complete later.
Activity Type B
These activities have a session time where participants can walk up and interact at their own timing, with the potential to leave and return at their own leisure. This allows participants to come and go at their own discretion and decide whether the activity at the time is too busy with other participants etc. However the activity must be completed within the session time, or return if there are more sessions that day.
Activity Type C
These activities are held where participants must be in the same space for the duration such as talks, films, shows etc. Participants must arrive before the activity begins to ensure time to sit down or find a space and then must stay there for the duration. These activities are normally busy and can be loud depending on the activity.
Activity Type D
These activities include aircraft or vehicle access and are limited to numbers and time spent aboard. Participants will have to complete the access during their timed slot and alongside other participants. Participants will not be able to leave and return to complete the access.