Accessibility

Welcome

The Royal Air Force Museum London welcomes everyone and aims to ensure an enjoyable visit for all. If you need any assistance in addition to the facilities detailed below, please do ask any member of staff (look for the red jackets!)

For information about how to get to the Museum, visit our ‘How to reach us‘ page.

Parking

The Museum offers designated parking for disabled visitors which is near to the entrance (car parking charges apply). We operate an ANPR (Automatic Number Plate Recognition) system in the car park – you will need to pay for parking as you exit the Museum through Hangar 1 or pre pay when you book your timed entry ticket.

Wheelchairs

The Museum has a number of manual wheelchairs available free of charge. These are available on a first come first served basis.

General access

We have step-free access around our site. All of our hangars offer the following:

  • Wide aisles, enabling access for wheelchairs and pushchairs
  • Lifts to upper levels
  • Seating for breaks during your visit
  • Free Wi-Fi is available

Toilet facilities

All our hangars have accessible toilets. All have baby changing facilities except Hangar 2 where you will find a Changing Places Toilet.

Features that this Changing Places Toilet offers include:
• a height adjustable adult-sized changing bench
• a full coverage hoist system
• adequate space in the changing area for a disabled person and up to two carers
• centrally placed toilet with room either side
• mobile screen to allow privacy
• wide tear off paper dispenser
• large waste bin for disposable pads
• grab rails and alarm cord
• basin with thermostatic mixer taps
• standard height toilet with flush lever
• non-slip floor

Exhibitions

  • Large print guides are available online for the exhibitions in Hangar 1 and Hangar 6
  • All the films in Hangars 1 and 6 have subtitles
  • All audio handsets in Hangar 1 and 6 have an integrated hearing loop, switch hearing aid to T position
  • Exhibitions in Hangars 1 and 6 include tactile models. ‘RAF Stories’ in Hangar 1 also includes smells and sounds, bringing the exhibits to life
  • RAF Museum Tours: When you see an icon of a mobile device, enter the text into your browser to access display information. For example: rafm.tours/spitfire

Assistance Dogs

Assistance dogs are welcome at the Museum and water bowls can be requested at the entrance. No other dogs or animals are allowed on our site.

Quiet rooms

We have Quiet Rooms available on request in Hangars 1 and 6.

Information for visitors with autism

This guide may be useful for planning your visit.

You can download a trail or a tick list which you may wish to use during your visit.

Information for wheelchair users

Our fully accessible Changing Places Toilet is located in Hangar 2. 

This guide for wheelchair users may be useful for planning your visit.

Information for families

If you wish to prepare your child for a visit to the Museum, you may wish to use this visual story.

We also have Family Backpacks available to use and a sound trail which you can access via a mobile phone or tablet (both of these activities are free).

Fire Alarms

The Museum's fire alarms are sound only. Museum staff wearing red or high-visibility vests will direct visitors to the nearest exit. 

Wearing of Facemasks

We strongly recommend that all visitors wear a face covering when visiting our galleries, shop and restaurant* unless they were previously exempt from doing so. You will not need to wear one when outside in our green spaces, unless it makes you more comfortable to do so. We would also ask that when in our buildings that our visitors be aware of others around them and where possible maintain a social distance of 1 metre. 

*Except when seated.

Further information

If you have any further questions about accessibility please contact the Museum on 020 8205 2266 or email us at Access.London@rafmuseum.org