Frequently Asked Questions

Do I need to prebook ?
You will need to prebook your tickets in advance through our website. Booking your arrival time helps us to guarantee you the space you need for a safe and enjoyable experience. You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number.

Where do we go when we arrive?

When you arrive on site, please check in at Hangar 1, London's main entrance. At the Check-in desk you willl find staff available if you have any questions. Please note that the Museum opens at 10.00am. If your party arrives before this time please wait in your vehicle or by the Museum entrance until 10.00am as we cannot allow access into the Museum before this time.

What are the car parking charges?

If you are arriving by car, motorhome or motorbike you will be required to pay for parking. The charges are 0-3 Hours – £5.00 per vehicle, 3-6 Hours – £7.00 per vehicle. Coaches are free of charge if booked in advance. For Blue Badge holders – charges apply as above. Motorbikes – £5.00 for the whole day.

Payment will now be made at the end of your visit, using the payment machines located in Hangar 1. Parking can be paid for in advance by using this link.

Click here to view a full list of our car parking charges.

Are all parts of the Museum accessible to wheelchair users?

Low level barriers ensure excellent viewing of exhibits for all visitors. There are wide aisles in the hangars ensuring access for pushchairs and wheelchairs is very easy. A limited number of manual wheelchairs and motor scooters (weather permitting) are available for loan on site. We do not charge a hire fee but would appreciate if you would be kind enough to leave a donation. These are available on a first come first served basis at the Check In desk on arrival in Hangar 1.

How much is the Museum’s admission price?

Admission to the museum is free of charge.

Is there a place to deposit bags and coats?

Please note that Hangar 1 has lockers which are not in use at this time. We recommend that bags and coats are kept to a minimum and either left on the coach or carried around.

Is there a designated lunch area?

Catering facilities in London include the Hendon Kitchen which is situated between Hangar 2 and Hangar 6. The Sunderland Café in Hangar 1 is open on weekends and school holidays only.

The Hendon Kitchen
The Hendon Kitchen is open daily from Open from 10:00am – 5.00pm every day (4.30pm - 5.00pm Takeaway Service Only) and covers all your food and drink needs during your visit at the Museum. There is a large selection of grab and go sandwiches and drinks, along with a lunch menu.

The Sunderland Café
The Sunderland Café is open Weekends and Holidays only. It is an ideal stopping point for a cappuccino and a light snack situated next to our Sunderland Flying Boat in Hangar 1. Open throughout the day the Café has seating for 30 guests. To find the Sunderland Café, just walk through our Main Entrance and turn left. The Café is directly opposite the Sunderland Flying Boat. It is open from 10:00am – 5:00pm (4:30pm - 5:00pm Takeaway Service Only)

Does the Museum allow the use of cameras?

Photography, including filming, the taking of digital images and the use of flash, is permitted, but solely for private use. Please stay within the visitor route when taking photographs.

Will we have a personal guide throughout the day?

The Museum can organise tours for pre-booked groups; prices are variable depending on the type of tour booked. Our team of volunteer guides have an interest in aviation and the RAF. If your group would like an in-depth tour of the aircraft including specific technical information, please contact 020 8205 2266. Please give as much notice as possible to guarantee availability.
You are of course free to make your own way around the Museum.

Does the Museum have a shop?

We would be delighted to welcome you to our Museum shop located in Hangar 1. You will find a wide range of books, DVDs, models, prints, gifts, clothes, toys, and pocket-money souvenirs to suit any budget. You can also shop online at and sign up to the shop e-newsletter to receive special offers. Groups of no more than 10 children should visit the shop at any one time and should be accompanied by an adult.

Does the Museum have public liability insurance?

Yes, the RAF Museum has Public Liability Insurance of up to £5 million

What do I do if my question isn’t on the list?

For any other questions please contact the Customer Care team at london@rafmuseum.org or phone 020 8205 2266. (London)

Do I have to wear a face mask?

We strongly recommend that all visitors wear a face covering when visiting our galleries, shop and restaurant* unless they were previously exempt from doing so. You will not need to wear one when outside in our green spaces, unless it makes you more comfortable to do so. We would also ask that when in our buildings that our visitors be aware of others around them and where possible maintain a social distance of 1 metre.

*Except when seated.