- Plan your day
- Things to see and do
- What’s going on?
- Group visits
- Onsite and online workshops
- Self-guided visits
- School Booking Form
- School Resources
- Literacy and Numeracy Boosters
- Family Resources
- Little Swifts
- Special Events
- Home Education
- Venue hire
- Conference and exhibition
- Evening receptions and dining
- Filming and photography
- Day delegate rates
- Hire charges
- Room capacities
- Catering and suppliers
- Service quality
- Corporate event enquiry
- Community – Historic Hendon Project
Your enjoyment, and the enjoyment of all our visitors, is very important to us. Please find information below to help plan your day.
Conditions of Entry
Please take care of your own health and safety and our collections during your visit. To ensure a safe and enjoyable experience for everyone, please do not:
- Touch objects on open display
- Ignore alarms, signs, barriers or directions given by staff
- Leave personal property unattended
- Eat and drink other than in designated areas
- Bring any restricted item (see below) into the Museum
- Fundraise, demonstrate or distribute campaigning material without prior agreement (please contact us in writing)
- Ride bicycles, scooters or any other wheeled item in our hangars. We have a secure scooter rack on site so if you have your scooter when you arrive please ask one of the Visitor Experience Assistants who will provide you with a padlock so you can secure your scooter while you visit the Musuem. Bicycle Racks are available on site.
We welcome all visitors at the RAF Museum. Children aged 11+ are welcome to visit unaccompanied, parents/carers/guardians must be confident that their children are able to pass over an emergency contact number should the Museum staff require it. Other age restrictions may apply for particular experiences.
Please only use our designated outdoor smoking areas (including electronic cigarettes).
Visitors are permitted to use hand-held cameras within the Museum for private and non-commercial purposes, but must not make any recording or take any photograph of any person without the permission of that person.
Non-private or commercial use of cameras/recording devices, and the use of tripods or lighting, is only allowed by prior arrangement. Please contact our Commercial Events team.
We will always let you know if official filming or photography is taking place in the Museum during your visit.
Please look after your personal property during your visit. Any property left unattended may be removed. If you lose any item during your visit, please speak to a member of staff.
A cloakroom with lockers (£1 refundable) is available in Hangar 1 as well as a secure buggy park. These are not staffed, and are used at your own risk.
- Alcohol may only be consumed, if purchased on site, in a designated area
- Clothing with offensive signage or logos
- Animals, with exception of Assistance Dogs
- Potentially dangerous items such as fireworks or knives. Knives which are carried for religious or cultural observance (such as the Kirpan) are normally exempt
- Any clothing or item worn deliberately to obscure the face, but with the exception of items worn for religious or cultural observance such as a Niqab or Burkha
We will sometimes conduct bag searches on arrival. The searches look for restricted items and any other material that might be considered a risk to our collection, or to the health and safety and enjoyment of our visitors.
Any items found will be removed at the bag-searching point will be recorded and returned on departure. If our staff find anything they consider to be illegal, they will confiscate it and contact the Police.
Our staff and volunteers
There is a Duty Manager on site whenever we are open to the public, to ensure that you have a safe and enjoyable visit.
All our staff and volunteers are identifiable from their badges and passes.
If our team think you may be causing unreasonable offence to other visitors, or are endangering yourself, others, our property or our collections, they will ask you to stop. Our staff have the authority to escort you from the Museum premises if necessary.
We will not tolerate abuse or violence towards any visitor, contractor, volunteer or member of staff.
Closed Circuit Television
CCTV is in use throughout the Museum. Images are recorded for the purpose of public safety and crime prevention, in line with Data Protection legislation.
Wearing of Facemasks
We strongly recommend that all visitors wear a face covering when visiting our galleries, shop and restaurant* unless they were previously exempt from doing so. You will not need to wear one when outside in our green spaces, unless it makes you more comfortable to do so. We would also ask that when in our buildings that our visitors be aware of others around them and where possible maintain a social distance of 1 metre.
*Except when seated.
Should there ever be an occasion when you feel we have failed to honour our promise, we will do everything possible to ensure your complaint has been dealt with quickly and fairly.