Our London site will be closed 24 - 29 June inclusive
Our grand re-opening will be 30 June at 10.00am
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Frequently Asked Questions

Where do we go when we arrive?

Please make your way to the Hangar 1 entrance. Please note that the museum opens at 10am. If you have booked tour guide(s) they will be waiting for you in this Hangar unless otherwise arranged. 

What are the car parking charges?

If you are arriving by car or minibus you will be required to pay for car parking. The charges are £3.00 for up to 3 hours and £4.00 for 3 to 6 hours. Pre-booked coaches are not required to pay car parking charges. Blue badge holders are required to pay for car parking.

Are all parts of the Museum accessible to wheelchair users?

Yes, all parts of the museum are accessible to wheelchair users. However, it is important that you notify us in advance so that necessary access arrangements can be made.

How much is the Museum's admission price?

Admission to the museum is free of charge.

Is there a place to deposit bags and coats?

Storage capacity is extremely limited and cannot be guaranteed. We recommend that bags and coats are kept to a minimum and either left on the coach or carried around.

Is there a designated lunch area?

Yes. The Museum has a fully licensed Claude's Restaurant which is located outside by Hangar 6. This is the area in which your Refuel Meal Deal is served, in accordance with the time requested on your Group Booking Form. Please note, the Museum's Refuel Meal Deal is available for groups of 10 or more.

We also have a cafe at Hangar 1 and the Wessex cafe, which are also fully licensed, but unlike Claude's Restaurant restaurant do not serve hot food, but sandwiches and snacks. The Wessex cafe is located just by the entrance to the Museum's Historic Hangars, just after our Lancaster Bomber.

There is a larger picnic area in the Museum's Aeronauts interactive centre. However, schools on booked programmes have a priority as lunch needs to be timetabled to fit around workshops. On weekends/school holidays the picnic area is used by families and may become filled very quickly. If the weather is nice and you would prefer to eat outside we have an outdoor picnic area.

Does the Museum allow the use of cameras?

Yes, you can use cameras, camcorders etc throughout your visit in any part of the museum. Tripods are also permitted.

Will we have a personal guide throughout the day?

No, you are expected to make your own way around the museum. However, please check our website for relevant educational resources which may help you throughout your visit. 

Does the Museum have a shop?

Yes, there is a shop in Hangar 1. Groups of no more than 10 children should visit the shop at any one time, and should be accompanied by an adult.

Does the Museum have public liability insurance?

Yes, the RAF Museum has Public Liability Insurance of up to £5 million

What do I do if my question isn't on the list?

For any other questions please contact one of the team using the details given in the Information Box at the top of this page.

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