- The RAF museums
- Learning at the Museum
- Our history
- Our supporters
- Our Board of Trustees
- Our Senior Leadership Team
- Policy & Performance
- Annual Report & Financial Statements
- Annual Review
- Freedom of Information
- Strategic Plan
- Job Vacancies
- Work Experience
- Media vault
Our policies and procedures
For the conduct of business
For the provision of services
The following are published on the website:
For the recruitment and employment of staff
Customer service standards including the complaint procedures
The Museum must normally respond and provide the information which has been requested within 20 working days for any Freedom of Information requests. For more information, please click here.
We aim to reply to other enquiries within 30 working days.
Records management and personal data policies
- Data Protection Policy
Charging regimes and policies
Charges for Car Parking
Charges for venue hire are published at
Charges for the provision of copies are published on the visit our reading room page.
Enquiries regarding licensing of material in the Museum’s collections should be addressed to firstname.lastname@example.org
The Museum is a member of the Information Fair Trader Scheme which sets and assesses standards for public sector bodies, and requires them to encourage the re-use of information and reach a standard of fairness and transparency.
Collections and collections care
If you are thinking of donating an artefact please visit Information for prospective donors here.
To research our Collection please visit our Reading Room page. Our phone and online collections enquiry service is currently closed to enable our teams to complete work on the RAF Museum’s RAF Centenary programme.
Policies relating to the management of the Museum’s Collection:
Any enquiries relating to Collection policies and the organisation of the Museum’s Collections should be made to the Department of Collections Services at our London site:
Tel: 020 8358 4889
Fax: 020 8200 1751